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Tight 21-minute runtime β shorter than most television pilots.

Heather is a shy lady who works in a helpline call centre. When she receives a phone call from a mystery man, she has no idea that the encounter will change her life forever.
βSome stories are better left unspoiled.β
Where to watch Β· US

Sally Hawkins
Heather

Jim Broadbent
Stan (voice)

Edward Hogg
Daniel

Prunella Scales
Joan
Credits
Want more? Switch to Cinephile mode in the header for DP, composer, budget, box office, production companies, keywords, and release history.
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Cinephile deep dive
Mat Kirkby directs. Ole Bratt Birkeland behind the camera. Lizzy Graham cuts. Runs lean at under 100 minutes. Produced in United Kingdom. Dialogue in English.
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Individual records documented via Wikidata; the summary above may count more.
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Community reviews
This is a really quite poignant glimpse at just how tough it can be when you are on the end of a phone trying to help someone in the depths of despair. Sally Hawkins is "Heather" who comes to volunteer one evening at a crisis helpline and receives a call from "Stan". The immediately recognisable sound of Jim Broadbent's emotional voice now tells her of his predicament, and pretty swiftly she is not only trying to console and comfort him, but also to try to glean some information about his identity so she can perhaps offer more practical help. She thinks she remembers a call he made before, you see - but he denies that. Hawkins offers a masterly understated performance here, gently feeling her way through a traumatic conversation that she - and we - sense might not end well. It's gently scored and effectively illustrates just how profoundly a sense of loneliness and pointlessness can affect even the most robust of people. It's well worth a watch this.
Production companies

RSA Films
GB
Themes & keywords
Release history Β· US